How it works

Ask A Doctor

Click Ask A Doctor Now. Sign up if your are using the mobile app. 

Fill Form

Hit send after writing your question. Choose your preferred specialty and consultant on the app. 


A doctor will reply to your email in less than 24hours. The mobile app works like a simple online chat. 

For more information see FAQs below.

Frequently Asked Questions

What is Docotal Online Medical Consultation?
This is online doctor consultations from anywhere you can access internet in the world. There is no need to make an appointment. Learn more

What can I use Docotal Online Medical Consultation for?

Docotal Online is used for diagnosis and treatment of everyday illness. If you think you are having an emergency, please call your local emergency services immediately.

How much does it cost?

The initial online medical consultancy is free of charge without any hidden fees. 

What computer system do I need to use Docotal Online Consultancy?

You will need any device with access to internet. 

iOS Mobile Device
We work on any device running iOS 9.0 or above.

Android Mobile Device
Our app is supported on Android 4.0 and later. 

When do Doctors respond?

Our doctors reply in less than 24hours. 

What do I do if a doctor is offline on the mobile app?
Send your question. The consultant gets a notification and responds in less than 24hours. 

What if the app is not working well?
Restart it. It maybe due to network connections.

Who have access to my health information?
Docotal takes security and privacy very seriously. Only the Doctors completing your consultation can access your medical and health information. This includes past visits and enhances communication and diagnosis. 

Can the online doctor provide medical clearance to return to work?
No. The online consultant cannot provide medical clearance to return to work or school. This requires a visit to a physical doctor.

Can the online physician prescribe drugs or medications?
The online consultant is unable to prescribe controlled drugs. This requires a visit to a physical doctor. The online consultant can give advice on medications when appropriate. 

What happens if I forget my password on the app?
If you forget your password, please click on the ‘Forgot Password’ link on the log in screen. You will be asked to enter your email address to reset your password. Follow the instructions on the email to reset your password.

What if I have a non-health related question or complaint?
You can get in touch with Customer Support team here. Emails should be send to We’re available 24/7 and you will be replied to within three business days.

What can the Customer Support do for me?
Our Customer Support team can help you if you are having problems with the Docotal Online website or app. They can also resolve corresponding complaints if the service didn’t work or didn’t meet your expectations. The team can’t answer questions about your health.

Our Vision

Our vision is simple: provide advice for your medical questions with no stress.

Easy and Efficient.

Send your health questions to our specialist doctor and receive your answer at no cost


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